1. What personal information is collected?
You may be asked to provide certain information such as your name, profession, e-mail address, postal address and telephone number.
With regard to each of your visits to our site we will automatically collect the following technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, or information about your visit, including the full Uniform Resource Locators (URL), and any phone number used to call us.
2. How is the information collected then used?
AGCO Finance will store this information and hold it on databases or other storage media. The information will also be used to administer our website services and for market and customer analysis and to review, develop and improve our services. In this regard, such information may be used for marketing and promotional purposes and for notifying you about products and services.
3. Where will the information be disclosed or transferred?
AGCO Finance shall not sell, trade or rent your personal information to others. AGCO Finance may provide your information to the following who may use it in accordance with paragraph 2 above:-
a) to employees and agents to administer any accounts, products and services requested by you now or in the future;
b) agents who profile your data for our marketing purposes;
c) to anyone as a result of a duty or legal obligation;
d) to AGCO Finance dealers, distributors or business partners;
e) to companies within the AGCO Group which may be outside of the European Economic Area and which may not have the benefit of legal protection of privacy or other fundamental rights.
f) to credit reference agencies for the purpose of assessing your credit background in relation to products and services requested by you.
4. What about "Cookies"?
AGCO Finance attempt to protect all information you provide to us. However, AGCO Finance cannot guarantee the security of any data so disclosed and you accept the inherent security risks of on-line correspondence and purchases over the Internet. AGCO Finance shall not be liable for any breaches of security unless it is due to our wilful or fraudulent actions or negligence. All products and services are supplied subject to the terms and conditions contained on this website.
Authorised and regulated by the Financial Conduct Authority only in respect of agreements regulated by the Consumer Credit Act. AGCO Finance are a business to business lender, applicants should 18 years or older, Terms and conditions apply.
Our Complaint Handling Procedures Explained
We aim to resolve all complaints in a fair, prompt and consistent manner. We also aim to resolve all complaints internally without the need for referral to the Financial Ombudsman Service.
How We Respond to Complaints
Where possible we aim to respond to complaints by the close of business on the business day following receipt of a complaint, however depending on the nature of the complaint it may not be possible for us to do so.
Where further investigation is needed, we will always acknowledge receipt of your complaint, by letter, within 8 days of receiving your complaint. Your complaint will be investigated by an employee of sufficient competence who was not involved in the matter which is the subject of the complaint, and who has experience of handing complaints.
If you have any questions, or further information that may assist us in investigating your complaint, you should contact this individual using the contact details provided.
Where we have not been able to resolve your complaint within 28 days of receipt we will write to you advising of the progress of the investigation into your complaint and when we expect to be in a position to do so. In any event we will issue our final response to your complaint within 8 weeks of receipt.
Within 8 weeks of receiving your complaint we will provide written response to your complaint setting out our position and / or an offer of redress where considered appropriate. We will also give you details of your right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation with powers to help resolve disputes between consumers and businesses providing financial services. We will also provide you with a copy of the Financial Ombudsman Service’s standard explanatory leaflet.
If you feel your complaint has not been adequately resolved
If you have raised a complaint with us and do not feel that it has been adequately resolved, you may decide to refer your complaint to the Financial Ombudsman Service. Further information can be found on the Financial Ombudsman Service website. You should be aware that any referral to the Financial Ombudsman Service must be made within 6 months of the final response that we issue you.