AGCO Finance DAC

7th Floor

76 Sir John Rogerson's Quay

Dublin2 Ireland

Customer Services

POSTAL ADDRESS FOR CUSTOMER DOCUMENTS
P.O. Box 4525 Abbey Park 
Kenilworth CV8 9AX 
United Kingdom 

COMPLAINTS POLICY

Our Complaint Handling Procedures Explained

Our Commitment
We strive to deliver high levels of satisfaction to all our customers and aim to resolve every complaint in a fair, transparent, prompt and consistent manner. We undertake ongoing analysis on complaints and associated trends and use the outputs of this analysis to drive improvements to our service delivery standards.

How to make a complaint
To express any dissatisfaction, or to register a complaint, please e-mail our Partner Services team at DealerSupport@AGCOFinance.com or alternatively you can call them on 014479312.
 
How we respond to a complaint
Wherever possible we aim to respond to complaints by email, within 5 business days following receipt of the complaint. However, depending on the nature of the complaint, it may not be possible for us to do so.
 
Acknowledgement
Where further investigation is needed, we will always acknowledge receipt of your complaint, in writing, within 8 days of receipt. We will provide you with details of the AGCO Finance employee who will investigate your complaint. They will be of sufficient competence and will not have been involved in the matter which is the subject of the complaint. If you have any questions, or further information that may assist in investigating your complaint, you should contact this person using the contact details provided.
 
Progress Updates and Closure
Where we have not been able to resolve your complaint within 28 days of receipt, we will write to you to advise of the progress of our investigation and when we expect to be in a position to provide a response.
 
In all instances we will issue our final response to your complaint, in writing, within 8 weeks of receipt. This response will set out the results of our investigation, our position, any planned resolution and, or, any offer of redress, where considered appropriate.