Contact details

Please find your personal contact persons as well as our general contact details below.

Don’t hesitate to get in touch with us. AGCO Finance is happy to assist you with your questions or inquiries.

AGCO Finance DAC

7th Floor
76 Sir John Rogerson's Quay
Dublin2 Ireland

Customer Services

Tel: 014479312
dealersupport@agcofinance.com

 

AREA MANAGERS

 

POSTAL ADDRESS FOR CUSTOMER DOCUMENTS

AGCO Finance DAC
P.O. Box 13553
Arklow, Co Wicklow
Ireland

 

COMPLAINTS

Our Complaint Handling Explained

Our Commitment

We strive to deliver high levels of satisfaction to all our customers and aim to resolve every complaint in a fair, transparent, prompt and consistent manner.  We undertake ongoing analysis on complaints and associated trends and use the outputs of this analysis to drive improvements to our service delivery standards.

How to make a complaint

To express any dissatisfaction, or to register a complaint, you can:

    • E-mail our customer support team at customersupport@agcofinance.com
    • Call us on 01 447 9312, or
    • Write to us at AGCO Finance DAC, P.O. Box 13553, Arklow, Co Wicklow, Ireland

    How we respond to a complaint

    Wherever possible we aim to acknowledge your complaint by either phone or email within 24 hours of receipt of your complaint.

    We aim to resolve complaints within 5 business days following receipt of the complaint. However, depending on the nature of the complaint, it may not be possible for us to do so.

    Acknowledgement

    We will always acknowledge receipt of your complaint, in writing, within 5 working days of receipt.  Where further investigation is needed, regular communication and updates will be provided.  We will provide you with details of the AGCO Finance employee who will investigate your complaint. They will be of sufficient competence and will not have been involved in the matter which is the subject of the complaint. If you have any questions, or further information that may assist in investigating your complaint, you should contact this person using the contact details provided.

    Progress Updates and Closure

    If we have been unable to resolve your complaint within 20 days of receipt, we will write to you to advise of the progress of our investigation and when we expect to be able to provide a response.

    In the unlikely event if we are unable to resolve your complaint within 40 days of receipt, we will write to advise an anticipated time frame within which we hope to resolve the complaint.  We will provide updates and communication at intervals of not greater than 20 business days.

    If you are not satisfied with our final response, you can refer the matter to the Financial Services and Pensions Ombudsman (FSPO), an independent body.

    Complaints to the FSPO can be made online through their website www.fspo.ie. Or alternatively you can contact them by emailing info@fspo.ie or by phoning 01 567 7000.