Please find your personal contact persons as well as our general contact details below.
Don’t hesitate to get in touch with us. AGCO Finance is happy to assist you with your questions or inquiries.
AGCO Finance DAC
76 Sir John Rogerson's Quay
- Geoff O’Shea (South of Ireland and Country Sales Manager)
Mobile: 087 2481739
- Chris Smyth (Northern Ireland)
Mobile: +44 7860 367123
- Jimmy Murphy (West of Ireland)
Mobile: 087 9059394
- Martin Connaughton (East of Ireland)
Mobile: 087 2481740
POSTAL ADDRESS FOR CUSTOMER DOCUMENTS
AGCO Finance DAC
P.O. Box 13553
Arklow, Co Wicklow
Our Complaint Handling Explained
We strive to deliver high levels of satisfaction to all our customers and aim to resolve every complaint in a fair, transparent, prompt and consistent manner. We undertake ongoing analysis on complaints and associated trends and use the outputs of this analysis to drive improvements to our service delivery standards.
How to make a complaint
To express any dissatisfaction, or to register a complaint, you can:
- E-mail our customer support team at firstname.lastname@example.org
- Call us on 01 447 9312, or
- Write to us at AGCO Finance DAC, P.O. Box 13553, Arklow, Co Wicklow, Ireland
How we respond to a complaint
Wherever possible we aim to acknowledge your complaint by either phone or email within 24 hours of receipt of your complaint.
We aim to resolve complaints within 5 business days following receipt of the complaint. However, depending on the nature of the complaint, it may not be possible for us to do so.
We will always acknowledge receipt of your complaint, in writing, within 5 working days of receipt. Where further investigation is needed, regular communication and updates will be provided. We will provide you with details of the AGCO Finance employee who will investigate your complaint. They will be of sufficient competence and will not have been involved in the matter which is the subject of the complaint. If you have any questions, or further information that may assist in investigating your complaint, you should contact this person using the contact details provided.
Progress Updates and Closure
If we have been unable to resolve your complaint within 20 days of receipt, we will write to you to advise of the progress of our investigation and when we expect to be able to provide a response.
In the unlikely event if we are unable to resolve your complaint within 40 days of receipt, we will write to advise an anticipated time frame within which we hope to resolve the complaint. We will provide updates and communication at intervals of not greater than 20 business days.
If you are not satisfied with our final response, you can refer the matter to the Financial Services and Pensions Ombudsman (FSPO), an independent body.